1. Payment Methods
Payment can be made by debit or credit card online, using the following cards: VISA, VISA Delta, Mastercard, Maestro and Solo.
2. Order placement
Once an order is placed, an automatic email response is generated, letting you know that your order has reached us securely and confirming the order details. If there are any errors please contact us so that we can amend the order, or cancel it if you prefer.
After processing an order (which can be delayed if we are out of stock of the products ordered in which case we will advise you), all orders are despatched using a next day courier service (Monday to Friday only) to most mainland destinations in the UK (outlying areas of the UK can take up to three/four days). Service to many European addresses takes two/three days.
For international orders, delivery times vary depending on location. An estimate of delivery time can be provided by requesting further details.
Goods are despatched to the delivery destination supplied by the customer. Shop4whisky relies solely on all information supplied by the customer as to the person, destination and method of delivery and makes no independent checks or enquiries.
Delivery charges are calculated based on the weight of the product and the destination address. We ship to most countries, although delivery of alcohol related products to Canada and United States is prohibited. (If you choose to have an alcohol related product delivered to an address in Canada or the USA we unfortunately cannot guarantee delivery).
If you are unhappy with products purchased (which are not faulty, we will happily refund your money, or exchange the products if you inform us within 7 days after the day following the delivery of the goods. In this event, the products must be returned to us in good condition. We will make reimbursements within 30 days of cancellation. Any product returned must be within its original packaging. (Unfortunately we cannot pay for the delivery charge of unwanted products.) However, if any products that we send to you are faulty or damaged we will replace them or reimburse you for the expense, including the cost of delivery, if you prefer. If products are faulty or damaged, we require that you tell us within a reasonable time of receipt of the products. All refunds and reimbursements will be paid within 30 days of your notifying us of your wish to return the products. Any product returned must be adequately packed to avoid any possible damage.
5. Website Accuracy
While we have endeavoured to ensure the accuracy of the information on the site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the website. Prices and specifications can change without notice and products are subject to availability. This does not affect your statutory rights as a consumer.
6. Age Restriction
We can only sell alcohol products to those over the age of 18. By placing an order, you confirm that you are at least 18 years of age and the minimum legal age for purchasing alcohol in your country of residence.
7. Taxes & Duties
Whisky and other products sold at shop4whisky.com are subject to UK taxation. When sending to addresses outside the UK your order may be subject to local taxes and duties. These charges must be borne by you. Please contact your local Customs Department for further information on what these costs may be, as customs policies vary widely from country to country. If we are sending products to an address within the European Union (EU), prices are subject to Value Added Tax (VAT). If we are sending to an address outside the EU, we will not charge VAT.
Any written content, photography, imagery and other material shown on shop4whisky.com can only be used with the express consent of shop4whisky.com . Please contact us to request the use of any materials.
9. Company Details
Speciality Spirits Limited
L’Avenue De La Commune